#Calibre collision grinville sc how to#

Not so with Caliber Collision.My insurance company, State Farm, offered me my choice of local repair shops but had a list of preferred providers that they backed with their own guarantee. Most of the time, what was conveyed was not what happened. Until this last incident, I have always had to follow up with the repair shop for the progress of the repair. Let me tell you why.At 73 years old, Ive had a few fender benders along the way. Wow, this body shop ( not my body but my cars, lol ) exceeded every expectation I ever had of a car repair shop.I would score this business a 10 if I could. There are some things that are out of their control, but professionalism and communication with your customer is something that they have total control over and is definitely lacking. I guess they just assume that if they don’t call you, then that means it isn’t ready and they don’t feel it’s their responsibility to let you know. I wouldn’t not have been notified otherwise.

That date came, and no call from them, so I called them late afternoon and they told me it still wasn’t put back together yet and would be at least a few more days. The only communication I got was a text saying it would be ready on a specific date.

#Calibre collision grinville sc how to#

Literally said to me “it seems like everyone forgot how to drive lately and wrecked their car and needs up to fix it”. (Manufacturers sending the wrong parts, having too many other cars to work with). And every time it’s been some excuse about why. However, the only time I get updates is when I call them. They told me that they would be keeping me updated about when my parts got there and along the way. Finally I got in charge with the regional manager who set an appointment up, for what would be the cars third trip to Caliber, to address the new issues.Id recommend to go to one of the non chains, if Caliber hasnt already bought all them up, and work with a team that actually has pride in the work they do and doesnt look at your car as just a check to meet their numbers goal.I really hate to write reviews like this, but its ridiculous that I had to wait a month and a half on my car and essentially do the service coordinators job for him and then get it back with so many quality control issues.Ĭan’t tell you about the quality of my repair yet because they haven’t actually finished it. When I went to pick the car up there were more issues on it than the ones it came in with. They left the door jam unpainted, the wheels began to flake within a month, didnt even bolt down the brake line where they repaired the suspension, the new glass was not molded flush, and there were flat spots and orange peel all over the paint.I brought the car back up there a month after I first got it back to have these issues corrected. It wasnt until the fifth time that I finally got my car back.It wasnt until I started visiting the shop weekly that I saw any sense of urgency for getting the job done.When I did finally get my car back, there were substantial issues with the quality of the job. The service coordinator went on to promise me four different dates of completion, and missed on all of them. When I presented him with that info finally they ordered the parts. I took the two parts in question, googled them, and called around Ford dealerships and had a list of warehouses we could order from that could ship out the same day within 20 min. He even told me one part wasnt currently being made by Ford.

When asked why, he said because certain parts we were waiting on we cant get brought in. Then the service coordinator kept pushing the delivery date of the car back to me multiple times. If I had to use one word to use my Caliber experience, it would be incompetence.From the start they let my car sit there for two weeks without even tearing it down.